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FAQs

What does the monthly Webpartner fee cover?

Excluding any add-on services you may have, the monthly Webpartner fee covers the following:

  • Hosting of your website on our server (with daily backups).
  • Provision of the Webpartner content management system so you can manage and edit your website content.
  • Advice by phone/email on how to look after your website - and hands on support if needed.
  • For Gold packages: license for providing pet health factsheets for your website. This includes ongoing content reviews and updates by our editorial team and the addition of new factsheets to the range we offer.

What is the minimum contract period?

Unless otherwise agreed, we operate a minimum contract period of 12 months per package/add-on service. After the minimum contract period cancellation can be made in writing giving 30-days notice.

What does the domain registration fee cover?

Please see our page about domain registration.

I already own a domain, can I still use this?

Yes. When it is time to go live with your Webpartner site we will provide you with instructions to help you repoint any domain(s) that you already own to our server, so that we can host your website.

Can I transfer control of my domain to you?

Yes, if you want to. If you choose to transfer a domain into our control you will retain legal ownership of that domain, but we will manage the domain settings on your behalf so you don't have to worry. Our domain registration fees will then apply.

Please note: in the event of a domain being transferred to us, if the legal owner details require amending post-transfer because they are incorrect at the time of transfer an administration fee will apply.